Software problems are more often a Wi-Fi thing than an ethernet thing, but that doesn’t mean they don’t happen. Besides, your computer has special drivers for connecting via ethernet and Wi-Fi. If your Wi-Fi drivers are fine, but your ethernet drivers are old or broken, then most likely, your Wi-Fi will not get a good connection.

You can update your ethernet drivers through Windows Device Manager.

  1. Right click on the Start button.

  2. Select Device Manager.

  3. Expand the Network Adapters group in Device Manager.

  4. Find your ethernet network adapter driver in the list. It should have the word “ethernet” in it.

  5. Right-click on your ethernet driver and click Update driver.

  6. Windows will scan for driver updates and download them if available.

  7. Alternatively, right-click on your ethernet driver and click Disable driver to disable it.

  8. Wait a moment, then right-click the driver and click Restart driver to restart it.

It’s also possible that the problem is on your router’s end, meaning a firmware update may be needed. This, unfortunately, is not something you can do from your Device Manager. Visit your internet service provider’s website for instructions on how to update your router’s firmware.

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