Currently, Waymo’s vehicles are only delivering to Uber customers within the designated lanes of the Metro Phoenix area. This includes the Sky Harbor International Airport 24th St and 44th St SkyTrain stations. Uber users who request a ride in such slots may be matched with a Waymo vehicle and will be notified as such on the ride confirmation screen. If you’re not comfortable with a Waymo ride, you’ll have one minute to shorten the ride and match with a human driver instead. Users can be matched with a Waymo vehicle by requesting UberX, Uber Green, Uber Comfort, or Uber Comfort Electric.
For those interested in giving Waymo a try, users can go to the Settings menu in the Uber app and select an autonomous vehicle (AV) ride in the Ride Preferences section. Joining this arrangement increases the chance of matching a Waymo car when requesting a ride on their trips.
When riding in a Waymo vehicle, Uber customers will have access to a full-time security feature on the Uber app and a screen within Waymo itself, allowing them to call for help in the event of an emergency or emergency.
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