At the level of products and goods, Harbor Freight really has a lot of deals on cheap equipment that can be surprisingly high quality. However, this does not apply to the entire chain, and if you look at Harbor Freight for almost any business analysis, the results for the chain are, literally, negative.
As of this writing, at the Better Business Bureau, Harbor Freight has scored 1.22 stars out of a possible five, based on 150 reviews. Trustpilot is slightly better, with a 1.6 average from 322 reviews. SiteJabber is slightly better, with 1.63 stars from 260 reviews. The worst result, however, is at ResellerRatings, where Harbor Freight had one star from 194 reviews. With a site like this, there will always be confirmation bias. , since people often choose stores where their experience was either surprisingly good or surprisingly bad. However, it is not possible to get good or great results.
Complaints about Harbor Freight on these sites run the gamut, from defective products that break within days to sales of returns that appear to be brand new to employees who use abusive language toward customers. In general, however, it seems like hardware stores and home improvement stores tend to download these websites, although there are exceptions. Ace Hardware, for example, averages 4.08 stars out of 86 reviews on ResellerRatings, though it’s close to Harbor Freight on the other three sites we mentioned.